Trellix Email Threat Prevention Support Engineer - Remote

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Written by AI from the job title and company, not by Sibitalent Corp, so some details may not match this job. The employer's own page has the real description.

Overview

The Trellix Email Threat Prevention Support Engineer at Sibitalent Corp. will play a critical role in safeguarding the integrity and security of email communications for our clients. The successful candidate will be responsible for providing expert support and troubleshooting for Trellix’s email threat prevention solutions. This position involves collaborating with cross-functional teams to ensure the effective deployment and optimization of email security tools while proactively identifying and addressing potential threats to maintain a robust security posture.

Job Responsibilities

• Provide technical support and troubleshooting for Trellix Email Threat Prevention solutions.
• Monitor, analyze, and respond to email security incidents in a timely manner.
• Assist in the deployment and configuration of email security systems, ensuring alignment with best practices.
• Collaborate with internal and external stakeholders to improve email threat detection and prevention strategies.
• Generate and maintain documentation related to support processes, incidents, and reporting.
• Conduct training sessions for clients to enhance their understanding of email security implications and tools.
• Stay informed of the latest email security threats and trends to provide proactive recommendations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in technical support, preferably in email security or cybersecurity.
• Strong understanding of email protocols (SMTP, IMAP, POP3) and email security principles.
• Expertise in using email threat prevention tools and software.
• Excellent analytical and problem-solving skills with a meticulous attention to detail.
• Effective communication skills, both verbal and written, to interact with various stakeholders.
• Relevant certifications (e.g., CompTIA Security+, Certified Ethical Hacker) are a plus.

Technologies & Tools

The Trellix Email Threat Prevention Support Engineer will utilize a variety of technologies and tools such as Trellix email security products, SIEM tools, threat intelligence platforms, customer relationship management software, and remote support applications. Familiarity with various operating systems and network protocols is essential for effectively diagnosing and resolving issues.

Ideal Candidates

The ideal candidate for the Trellix Email Threat Prevention Support Engineer position is a proactive team player with a passion for cybersecurity and a commitment to protecting clients from digital threats. This individual should demonstrate strong problem-solving abilities and a desire to continuously learn about emerging security trends. Moreover, they should possess excellent interpersonal skills, allowing them to effectively communicate technical information to non-technical stakeholders and provide exceptional customer service under pressure.