Unix / Linux Technical Support Engineer L2

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Job Overview

As a Unix/Linux Technical Support Engineer L2 at Park Place Technologies, you will play a crucial role in providing high-level technical support for Unix and Linux environments. Your primary responsibility will be to troubleshoot and resolve complex technical issues escalated from Level 1 support, ensuring minimal downtime and optimal performance for our clients' systems. You will collaborate closely with cross-functional teams to implement solutions and enhance overall service delivery.

Job Responsibilities

• Provide expert-level technical support for Unix and Linux systems, including installation, configuration, and troubleshooting.
• Respond to escalated technical issues and provide effective solutions in a timely manner.
• Assist in maintaining system performance by monitoring system resources and responding to alerts.
• Document all technical issues, solutions, and processes in the ticketing system for future reference.
• Participate in project implementations and upgrades, ensuring seamless transitions with minimal client disruption.
• Collaborate with Level 1 support teams to train and improve their technical knowledge and troubleshooting skills.
• Develop and maintain technical documentation, knowledge base articles, and user documentation.
• Engage in continuous learning to stay up-to-date with the latest Unix/Linux technologies and best practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in technical support, specifically with Unix/Linux systems.
• Strong understanding of Unix/Linux operating systems and their commands.
• Proficiency in shell scripting and automation tools.
• Familiarity with networking concepts and services (DNS, DHCP, etc.).
• Experience with monitoring and performance tuning tools.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal.

Technologies & Tools

The Unix/Linux Technical Support Engineer L2 will be expected to work with a variety of technologies and tools, including but not limited to, Red Hat, CentOS, SUSE Linux, Solaris, various shell scripting languages (Bash, Perl), configuration management tools (Ansible, Puppet, Chef), network monitoring tools, and ticketing systems (such as ServiceNow or JIRA). Familiarity with virtualization technologies (e.g., VMware, KVM) and cloud services will also be beneficial.

Ideal Candidates

The ideal candidate for this position is a proactive and detail-oriented individual who thrives in a fast-paced technical environment. You should possess a strong analytical mindset and the ability to communicate complex technical information clearly to clients and team members alike. A genuine passion for technology and continuous learning, along with a customer-centered approach, will set you apart as a valuable team member at Park Place Technologies.