Vice President of Operations - North East

The Vice President of Operations is responsible for the behind-the-scenes operations to function smoothly and scale effectively. Responsibilities include the operations and compliance playbook for scale; the software stack and systems integration; human resources and recruiting;

revenue cycle management; physical clinic and office space operations; and additional duties as needed.

Key Responsibilities

• Create clear policies, procedures, and operating standards across all locations.
• Ensure the organization meets licensing, regulatory, payer, and compliance requirements.
• Support the integration of acquired companies and establish consistent processes.
• Improve intake, scheduling, staffing, and service delivery.
• Track key performance metrics, manage budgets, and report results to senior leadership.
• Oversee the company’s software systems, including EMR, HR, payroll, and learning platforms.
• Lead the implementation of new technology and ensure systems work together effectively.
• Oversee billing, authorizations, credentialing, collections, and denial management.
• Monitor financial and revenue cycle performance, including claims, accounts receivable, and payer relationships.
• Lead the setup and launch of new clinics and office locations.
• Manage facilities, leases, vendors, licensing, and day-to-day site operations.
• Ensure consistent operating standards across all locations.

Qualifications:

Required

• Bachelor's degree in business, healthcare administration, or a related field

• 6+ years of healthcare operations experience, including 3+ years in a senior leadership role

• Hands-on experience with revenue cycle management and Medicaid/MCO and commercial payers

• Track record of leading multi-department teams and managing to budgets and KPIs

• Experience implementing EMR, practice management, or HRIS systems

• Strong working knowledge of HR practices, employment law basics, and healthcare compliance (HIPAA, Medicaid program integrity)

Preferred

• Master's degree (MBA, MHA, or similar)

• Experience in behavioral health, ABA, Early Intervention, or other community-based services

• Multi-state operations experience

• Experience integrating acquisitions in a private equity-backed company

• Experience opening or running center-based clinics

Compensation and working conditions

• Annual performance bonus: tied to company performance targets

• Benefits: medical, dental, vision, life, and long-term disability

• Work arrangement: hybrid, with weekly travel across North East and monthly travel to additional sites