VP, Client Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP, Client Success based in the United States.

As VP, Client Success, you will lead the strategy and execution of client success across a managed services portfolio, driving retention, renewals, expansion, and long-term customer value. You will oversee Client Success Managers and Technical Client Success Managers, building a scalable operating model that strengthens relationships and delivers measurable business outcomes. Working closely with Sales, Operations, Security, Finance, and Professional Services, you will connect technical performance with client priorities and commercial objectives. You will establish consistent standards for client health, executive engagement, risk management, and renewal readiness. This leadership role offers the opportunity to shape the end-to-end client journey, influence strategic decisions, and unlock growth opportunities across cloud, security, and modernization services. You will foster a high-performing team and help create a seamless, accountable, and value-driven client experience in a remote-first environment.