W2 - (2) - IT Systems Engineer (VPN, Maintenance, ZIA, ZPA, Zscalers cloud architecture) - Remote

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Job Overview

The IT Systems Engineer will play a crucial role in maintaining, configuring, and enhancing our cloud architecture, specifically focusing on VPN, Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and other associated technologies. This position requires a proactive individual to ensure optimal performance, security, and availability of our IT systems. The ideal candidate will work closely with cross-functional teams to assess system requirements, implement solutions, and troubleshoot issues, all in a remote work environment.

Job Responsibilities

• Design, implement, and manage secure VPN connections for remote access.
• Monitor, maintain, and optimize ZIA and ZPA configurations to enhance performance and security.
• Perform routine system maintenance, including updates and patch management.
• Collaborate with IT teams to integrate Zscaler solutions into existing IT infrastructure.
• Troubleshoot and resolve technical issues, providing support to end-users as needed.
• Document system changes, issues, and solutions to maintain a comprehensive knowledge base.
• Conduct system performance assessments and recommend improvements.
• Stay updated on the latest industry trends and security practices relevant to IT systems engineering.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT systems engineering or network engineering.
• Strong understanding of VPN technologies and their implementation.
• Proficient with Zscaler solutions, including ZIA and ZPA.
• Solid experience with cloud architectures and infrastructure management.
• Hands-on experience with system monitoring tools and troubleshooting techniques.
• Relevant certifications (e.g., CCNA, Zscaler certifications) are a plus.
• Exceptional problem-solving skills and attention to detail.

Technologies & Tools

The IT Systems Engineer will be primarily working with technologies such as Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), various VPN solutions, cloud infrastructure tools, and system monitoring software. Familiarity with security protocols, network architecture, and remote access systems is also essential. Knowledge of scripting languages and automation tools will be considered advantageous.

Ideal Candidates

Successful candidates for this position will demonstrate a strong technical foundation, coupled with excellent communication and collaboration skills. They should exhibit a proactive and innovative mindset, capable of identifying and resolving issues swiftly. A customer-focused approach is essential, along with the ability to work independently in a remote environment. Candidates who possess a passion for continuous learning and adapting to evolving technologies will thrive in this dynamic role.