Water Customer Service Specialist II - Billing Support

About this kind of role

What a Water Customer Service Specialist II - Billing Support usually does. The employer's own details are in the listing.

Typically does: This role focuses on assisting water utility customers with billing inquiries and account management. Responsibilities often include processing payments, researching and resolving billing discrepancies, and providing information about water rates and conservation programs. Specialists may also handle adjustments to accounts, investigate potential fraud, and assist with service requests like meter readings or shut-offs. They act as a key point of contact for customers, ensuring accurate billing and positive customer experiences.

Tools and skills: Proficiency in customer service software, billing systems, Microsoft Office Suite, and strong written and verbal communication skills are generally required.

Good fit for: Individuals who are detail-oriented, possess excellent problem-solving abilities, and enjoy helping people are often successful in this role.