Writer and Editor, Customer Advocacy (Product Marketing)

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Written by AI from the job title and company, not by Cloudera, so some details may not match this job. The employer's own page has the real description.

Overview

The Writer and Editor, Customer Advocacy (Product Marketing) at Cloudera will be responsible for creating, editing, and publishing content that highlights customer success stories, case studies, and testimonials. This role will involve collaborating closely with product marketing, customer success teams, and stakeholders to ensure that customer narratives are effectively integrated into various marketing materials. The ideal candidate will possess strong writing skills, an eye for detail, and the ability to translate complex customer journeys into compelling narratives that resonate with target audiences.

Job Responsibilities

• Develop and curate engaging content that showcases customer advocacy, including success stories, case studies, and testimonials.
• Collaborate with internal teams to identify key customer journeys and successes that align with product marketing goals.
• Edit and refine content produced by other team members to ensure consistency, clarity, and adherence to brand guidelines.
• Work with designers and marketing teams to create visually appealing content that enhances the storytelling process.
• Perform research to gather insights and data to support narratives, ensuring accuracy and authenticity in all communications.
• Monitor and analyze the performance of customer advocacy content, utilizing feedback to improve future initiatives.
• Maintain a library of customer advocacy materials that can be easily accessed and shared across teams.

Qualifications

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field.
• Minimum of 3-5 years of experience in content writing and editing, preferably within a marketing or product advocacy context.
• Proficient in crafting compelling narratives that effectively convey complex products and customer stories.
• Strong editorial skills with the ability to apply brand voice and tone across different types of content.
• Familiarity with SEO best practices and content marketing strategies.
• Ability to work collaboratively in a fast-paced, cross-functional team environment.

Technologies & Tools

This position will utilize a variety of technologies and tools crucial for content creation and marketing analysis, including content management systems (CMS), editing software such as Adobe Creative Suite, graphic design tools, and analytics platforms like Google Analytics to assess content performance. The role will also leverage collaboration tools such as Slack and project management software to enhance teamwork and project tracking.

Ideal Candidates

The ideal candidate will possess exceptional written and verbal communication skills, along with a strong ability to adapt their writing style to different audiences. A creative thinker with a passion for storytelling, they should have a keen sense of detail and an instinct for what resonates with readers. Candidates who are proactive, self-motivated, and possess a collaborative mindset will excel in this role, demonstrating the ability to balance multiple projects while meeting deadlines in a dynamic environment.