Account Manager - Remote Work

About the Company

Optus is a national IT services provider focused on business transformation, IT service delivery, and customer experience. The company helps organizations improve multi-site enterprise operations through technology solutions that support seamless communication, connectivity, and business performance. Its culture emphasizes innovation, collaboration, openness, and customer-focused service.

About the Role

Optus is seeking an Account Manager to manage and grow a portfolio of customer accounts. This role focuses on building long-term customer relationships, improving retention, and driving revenue growth through renewals, upselling, and cross-selling.

As a trusted advisor to customers, you will identify business needs, recommend appropriate solutions, and develop account strategies that support customer goals and company growth. You will also collaborate with internal teams to ensure a smooth customer experience, from onboarding through ongoing account development.

Key Responsibilities

• Manage a defined portfolio of customer accounts.
• Build and maintain strong customer relationships to support long-term loyalty and retention.
• Identify and pursue upselling and cross-selling opportunities to increase account value.
• Achieve and exceed assigned revenue growth and customer retention targets.
• Engage customers through proactive outreach, business reviews, and strategic account planning.
• Re-engage dormant or underperforming accounts and identify opportunities for growth.
• Ensure smooth onboarding and transition of new customers from the Business Development team.
• Maintain accurate account activity, pipeline updates, and customer records in Salesforce.
• Track customer engagement, account retention, revenue growth, and activity goals.
• Collaborate with internal teams to deliver positive customer experiences and business outcomes.

Required Qualifications

• High school diploma or equivalent required; a bachelor's degree in Business or a related field is preferred.
• Demonstrated success in account management, customer success, business development, consultative sales, or a related customer-facing role.
• Proven ability to achieve revenue, retention, or account growth targets.
• Ability to identify customer needs, present solutions, negotiate pricing and terms, and secure renewals and account expansion opportunities.
• Experience identifying and developing growth opportunities within existing customer accounts.
• Strong prospecting, relationship management, and consultative selling skills.
• Ability to engage and present effectively to executive-level stakeholders.
• Excellent verbal and written communication skills, with strong attention to detail.
• Strong organization, time management, and prioritization skills.
• Self-motivated and able to work independently while collaborating effectively with a team.
• Adaptability and resilience when managing multiple priorities in a fast-paced environment.
• Proficiency with CRM platforms, preferably Salesforce, and Microsoft Office applications, including Outlook, Word, and Excel.
• Valid driver's license and ability to travel for business purposes as needed.

Preferred Qualifications

• Experience in cloud or technology sales is a plus.
• A bachelor's degree in Business or a related field is preferred.

Salary and Benefits

The position offers the following benefits:

• 401(k) plan and 401(k) matching.
• Accidental death and dismemberment (AD&D) insurance.
• Dental, health, vision, life, and disability insurance.
• Employee assistance program.
• Flexible spending account and health savings account.
• Paid time off.
• Professional development assistance.
• Employee referral program.
• Tuition reimbursement.

Location and Work Arrangement

• Candidates who live within driving distance of the office may be expected to work from the office. Remote work may be available for candidates who live outside driving distance.
• Occasional travel to off-site customer locations may be required.

Physical Demands and Working Conditions

• Ability to read, write, and communicate verbally and in writing with internal and external customers and employees.
• Normal vision and hearing, with or without correction.
• Ability to periodically move boxes weighing up to 50 pounds.
• Ability to perform tasks involving repetitive hand and wrist movements.
• Ability to travel to customer locations as needed.

Equal Employment Opportunity

Optus is an equal opportunity employer. The company welcomes applicants without discrimination based on sex, disability, or veteran status.