Customer Service Rep I (Remote or Hybrid)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by BankUnited, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Customer Service Representative I (Remote or Hybrid) at BankUnited plays a pivotal role in ensuring high levels of customer satisfaction by addressing inquiries, resolving issues, and providing assistance regarding banking products and services. This position requires effective communication skills, a problem-solving mindset, and a comprehensive understanding of the bank's offerings to support customers efficiently. Representatives will engage with clients via various channels, including phone, email, and chat, contributing to a positive banking experience while adhering to compliance standards and organizational policies.

Job Responsibilities

• Provide prompt and courteous responses to customer inquiries and concerns via phone, email, and chat.
• Resolve issues and complaints by determining the cause, selecting, and explaining the best solution to solve the problem.
• Process transactions, maintain records, and document interactions in accordance with company policies.
• Educate customers about bank products and services, assisting them in navigating online banking and account management tools.
• Collaborate with other departments to escalate and resolve more complex customer issues.
• Adhere to bank policies and regulations to ensure compliance in all customer interactions.
• Participate in ongoing training to improve product knowledge and customer service skills.

Qualifications

• High school diploma or equivalent; associate degree in business or a related field preferred.
• Minimum of one year of customer service experience, preferably in a banking or financial services environment.
• Strong verbal and written communication skills with exceptional listening abilities.
• Proficient with computer applications, including MS Office Suite and customer relationship management (CRM) software.
• Ability to empathize with customers and maintain a professional demeanor under pressure.
• Demonstrated problem-solving skills and a proactive approach to customer service.

Technologies & Tools

This position utilizes various technologies and tools to facilitate customer interactions and manage workflows effectively. Key software includes the bank's proprietary customer relationship management (CRM) system, Microsoft Office Suite for documentation and communication, as well as secure banking platforms for processing transactions and inquiries. Familiarity with chat and email support tools is also beneficial to enhance customer engagement.

Ideal Candidates

Ideal candidates for the Customer Service Representative I position at BankUnited will possess strong interpersonal skills, demonstrating an ability to establish rapport and trust with customers. They should be detail-oriented, with a passion for providing excellent service while maintaining a high level of professionalism. Successful representatives are adaptable, eager to learn, and resilient in addressing challenges. A customer-centric attitude combined with integrity and respect for compliance guidelines will be crucial for success in this role.