Administrative Assistant

POSITION OVERVIEW

Fulfill an important role in the organization to support the Amano McGann Branch Office with responsibilities including:  answering incoming phone calls, discussing service and related items with clients, entering service calls into Microsoft Dynamics (GP), dispatching and tracking of Field Service Technicians, ordering, shipping/receiving, inventory control, invoicing and collections, customer service, inside sales, and other various administrative tasks.

• Maintain our in-house inventory ensuring accurate accounting of inventory items


• Open sort and distribute incoming correspondence and inventory and delivers to appropriate location of staff member


• Performs other duties as assigned


• Answering incoming phone calls with a pleasant demeanor and either directly address the callers need, or forward the call as necessary according to client need/s.


• Pack and process UPS / Fed-Ex shipments and utilize online web portals


• Maintains supplies inventory by checking stock to determine inventory level


• Maintain electronic filing system for all required documents


• Support office personnel and technical staff, when required


•  Preparation and shipping of inventory ordered by customers


• Skills and Abilities 


• Demonstrate strong oral and written communication skills.  


• Skilled at using Microsoft Office


• Proficient knowledge of Microsoft Dynamics 


• Excellent organizational/administrative skills


• Ability to multi-task in a fast paced environment


• Have a Customer service orientation, with strong problem solving skills


• Ability to learn new software and product lines quickly.


• Proficient with inventory control and procedures


• Ability to establish solid relationships with clients and vendors


• Create a positive work environment for all parties


• Must be a team player and willing to take on new challenges


• Familiarity with Field Service Technician dispatch and tracking


• May lift up to 50 lbs daily