Administrative Assistant

Company Description The Opportunity Hub is a community-focused organization serving residents of the greater Starrett City neighborhood in Brooklyn. The organization provides supportive services and resources that promote educational development, wellness, and economic mobility for community members of all ages and backgrounds. Guided by a mission to reflect and grow alongside the community, The Opportunity Hub emphasizes collaboration and long-term commitment. Team members help empower individuals to reach their full potential through accessible programs and responsive support tailored to community needs. Working at The Opportunity Hub offers the chance to contribute directly to the long-term aspirations and well-being of local residents.

Role Summary The Administrative Assistant is a full-time, on-site role based in Brooklyn, NY. This position supports day-to-day operations by managing phone calls, greeting visitors, and responding to inquiries from community members and partners. The Administrative Assistant will handle clerical tasks such as data entry, filing, record keeping, purchasing and managing office supplies to ensure an organized and efficient environment. This team member will collaborate with program staff to support events, update internal databases, and provide reliable administrative support that enables smooth delivery of services.

Responsabilities

• Greet and welcome community members, volunteers, staff and other visitors in a courteous and friendly manner  
• Answer multi-line phone system and handle calls in an accurate, friendly, and prompt manner, directing calls to the appropriate staff, department or voicemail 
• Take clear and concise messages that will be delivered to the staff 
• Welcome new participants and ensure correct documentation of all visitors  
• Maintain office equipment, supply, merch inventory
• Responsible for office supply and food purchasing and inventory
• Distribute office equipment and supplies to staff when needed 
• Manage waiting room area while guests are waiting to be attended to 
• Always keep the front desk area and lobby neat and tidy  
• Help participants schedule appointments and direct them to the right service provider  
• Accept packages and mail for the office and ensure proper distribution of mail to recipients 
• Maintain and input accurate records in data management and record-keeping systems 
• Monitor interest and intake form submissions and refer participants to the appropriate staff or department
• Stay informed of upcoming events being held to provide information to participants
• Assist with employee newsletter and events
• Create monthly calendar of events using graphic design tools to be shared with community members, staff and community partners
• Report any incidents about participants to supervisor 
• Carry out other duties as assigned
• Some occasional weekend and evening work may be necessary 

Qualifications and Experience

• At least 2 years of reception experience, including handling heavy incoming calls, responding professionally to e-mails and checking participants in  
• The ideal candidate must be energetic, friendly, and professional 
• Good organizational skills and ability to multi-task 
• Computer and Data Entry Skills needed  
• Knowledge of Microsoft Office applications  
• Knowledge with Canva and Newsletter applications
• Strong reading skills and ability to create and navigate written instructions and lists  
• Strong verbal communication, interpersonal skills and ability to work as part of a team 
• Capable of carrying out a given task with all the necessary details
• Ability to keep confidentiality 
• Bilingual candidates encouraged to apply

Salary and Benefits

Salary range for this position is $40,040 - $45,000 and is commensurate with experience. The Opportunity Hub offers comprehensive benefits including medical, dental, vision, life, and long-term disability insurance; a 401(K)-retirement plan with employer match; Employee Wellness Program; commuter benefits; and voluntary supplemental insurance.

As an equal opportunity employer, The Opportunity Hub is committed to providing employment opportunities to all qualified individuals and does not discriminate against any employee or applicant on the basis of race, color, national origin, religion, sex, sexual orientation, gender, gender identity and expression, disability, age, marital status, military status, veteran status, pregnancy, parental status, genetic information, or any other characteristic or basis prohibited by applicable law. Employment data show that women, BIPOC, trans, and non-binary people are less likely to apply for jobs unless they meet all the criteria. If you meet some, but not all, the criteria and feel you may be a good fit for the role, we encourage you to apply and welcome the opportunity for new perspectives and insights into our work. 

Apply

Interested and qualified individuals should forward their resumes with cover letter to: [email protected] with the subject “Administrative Assistant."