Application Support Engineer, Totogi (Remote) - $60,000/year USD

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Crossover, so some details may not match this job. The employer's own page has the real description.

Job Overview

As an Application Support Engineer at Totogi, you will be instrumental in providing exceptional technical support for our innovative applications, ensuring seamless functionality and user satisfaction. You will collaborate with multiple teams to troubleshoot issues, optimize the performance of our applications, and contribute to the continuous improvement of our software solutions. Your role will also involve maintaining system documentation and offering training and guidance to users, thereby bolstering our commitment to operational excellence in a fully remote environment.

Job Responsibilities

• Troubleshoot application issues reported by users and provide timely resolutions.
• Collaborate with developers and product teams to identify and prioritize software enhancements.
• Maintain and monitor application functionality to ensure optimal performance.
• Provide training and documentation to assist users in utilizing applications effectively.
• Perform regular maintenance tasks, system backups, and upgrades.
• Engage in root cause analysis for complex application problems and implement corrective actions.
• Document support procedures and create knowledge base articles for future reference.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2+ years of experience in application support or a related technical role.
• Strong understanding of software development life cycles and IT service management.
• Proficiency in troubleshooting software applications and diagnosing issues.
• Excellent communication skills, both verbal and written.
• Experience with databases and SQL queries is a plus.
• Ability to work independently and manage time effectively in a remote setting.

Technologies & Tools

In this position, you will be utilizing various technologies and tools, including ticketing systems such as Zendesk or Jira for issue tracking, monitoring tools like New Relic, and collaboration platforms including Slack and Microsoft Teams. Familiarity with cloud services such as AWS or Azure, coupled with experience working with version control systems like Git, will be advantageous for this role.

Ideal Candidates

The ideal candidate for the Application Support Engineer position is someone who possesses a methodical approach to problem-solving and has a strong customer-focused mentality. You should be adaptable, eager to learn, and capable of thriving in a fast-paced remote environment. Your ability to communicate technical concepts to non-technical users will be essential, as will your commitment to quality and continuous improvement. A proactive attitude toward collaboration and a genuine enthusiasm for technology will also greatly enhance your success in this role.