Apriso Support Engineer - REMOTE

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Job Overview

The Apriso Support Engineer will be responsible for providing expert-level support and troubleshooting for applications using Apriso technologies. This role necessitates effective collaboration with clients to understand their needs, diagnose issues, and implement solutions that enhance their overall operational efficiency. The successful candidate will engage in software maintenance, assist with system upgrades, and ensure that customers are leveraging Apriso tools to their fullest potential. This position is fully remote, allowing flexibility while maintaining a high standard of customer service and technical excellence.

Job Responsibilities

• Provide technical support for Apriso products to clients, ensuring efficient problem resolution and customer satisfaction.
• Implement and configure Apriso application setups as per customer requirements.
• Perform system upgrades and maintenance tasks to ensure optimum performance of applications.
• Collaborate with cross-functional teams to identify and resolve application functionality issues.
• Develop detailed documentation for troubleshooting procedures and technical processes.
• Conduct training sessions for end-users to facilitate better understanding and utilization of Apriso features.
• Monitor system performance and recommend improvements based on user feedback.
• Stay updated on industry trends and advancements related to Apriso technology and support strategies.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in software support, particularly with Apriso or similar manufacturing software.
• Strong understanding of industrial manufacturing processes and IT systems.
• Hands-on experience with system administration, integration, and troubleshooting.
• Proficiency in SQL and familiarity with database management systems.
• Excellent analytical and problem-solving skills, with attention to detail.
• Strong communication abilities to liaise effectively with clients and team members.
• Ability to work independently in a remote setting while maintaining productivity.

Technologies & Tools

The Apriso Support Engineer will use a variety of technologies and tools to ensure effective support and maintenance. Key technologies include Apriso software for manufacturing and enterprise resource planning (ERP), SQL databases for data management, and remote assistance software for troubleshooting. Familiarity with programming languages and APIs that facilitate integrations with other enterprise systems is also beneficial.

Ideal Candidates

Ideal candidates for the Apriso Support Engineer position exhibit strong technical acumen, exceptional problem-solving abilities, and a passion for customer service. They should possess a proactive mindset, capable of anticipating client needs and driving improvement initiatives. Excellent interpersonal skills are crucial, as the role requires collaboration across various stakeholder levels. Additionally, those who demonstrate a strong commitment to continuous learning and adapting to new technologies will find themselves well-suited for this role.