Assistant Manager

COMPANY OVERVIEW

Ben & Jerry's is a values-driven, locally owned and operated, ice cream franchise focused on creating outstanding guest experiences, supporting our community, and building a culture our team is genuinely proud to be part of. Every shift is about more than just scooping ice cream – it is about making someone’s day a little sweeter.

Our team is collaborative, upbeat, and committed to quality in everything we do, from the products we serve to the way we treat our guests and each other.

THE OPPORTUNITY

As an Assistant Manager, you will be a leader in your shop, running day-to-day operations while developing and motivating your team. This is a hands-on role where you will be on the floor, leading by example, solving problems in real time, and ensuring every guest has a great experience.

This position is a strong step for someone who wants to build leadership skills, take on more responsibility, and grow toward becoming a Shop Manager. We conduct our business around creating opportunities for growth beyond the role you were originally hired for and hope to develop a lasting professional relationship with everyone on our management team.

OBJECTIVES:

To assist the Manager/Operator in the complete retail operations of the scoop

shop, including the planning, operations, and marketing of this location.

To work with the team to ensure that the implementation of all systems fully support

and comply with all operating systems.

To lead your shop staff to success through leading by example, maintaining accountability, and creating a healthy and fun work environment.

QUALIFICATIONS:

-       Must be above the age of 18.

-       Must have open availability.

-       Must have a high school degree or equivalent.

-       Past experience in a food service business or past management/leadership experience.

-       Must have reliable transportation.

-       Must be able to stand for up to 8 hours at a time and lift up to 40lbs.

SCHEDULE & WORK ENVIRONMENT:

-       Full-time position

-       40 hours per week – flexible schedule based on business needs

-       4 shifts with 1 day allotted for office work and weekly one-on-one meetings with the GM

-       Reports to the GM and franchise owners

-       Nights, holidays, and weekends required

-       Will work alongside other assistant managers within the multi-unit franchise with the focus being on your assigned store

STAFF: Shift Leads and Scoopers

PRIMARY ACCOUNTABILITIES:

1. Assist the General Manager/Operator in the vetting and orientation of staff. Conduct in-store training and performance evaluation for all Scoopers and Shift Leads, with an added emphasis on ergonomics and safety for scooping, customer satisfaction and other work functions as necessary.

2. Direct day-to-day operations and ensure accountability including store and staff appearance, top-tier world-class customer service, cleanliness, compliance with all safety and operating standards, merchandising and production and inventory levels of all paper products, stored and tempered ice cream, waffle cones, novelties, and baked goods.

3. Ensure customer satisfaction, by role modeling the practices of up-beat, hospitable, friendly service and proper product handling.

4. Coordinate the store opening and closing activities.

5. Ensure proper staffing of the assigned store including coordinating and/or handling shift coverages.

6. Assist the General Manager in the daily tracking of the store scooping performance/waste and ensure that the cost of goods within the suggested operating standards.

7. Maintain the systems established by the General Manager/Owner that will ensure the accuracy of all register, cash transactions, and daily sales and deposit summary reports.

8. Accountable for daily financial reporting requirements established by the General Manager/Owner.

9. Assist the General Manager/operator in the storage, and logging of all inventories/deliveries. Ensure that all invoices are crosschecked with packing slips, bringing any discrepancies to the General Manager/Owner’s attention.

10. Perform a full store inventory monthly.

11. Assist the General Manager/Owner in the creation and implementation of the marketing plan with an emphasis on in-store marketing. This includes social media, limited time menu items, and marketing events.

12. Assist the General Manager/Owner in meeting the performance goals of the store.

13. Participate in store planning/development meetings and staff performance meetings with the General Manager/Owner, Scoopers and Shift Leads, and attend other meetings and activities when appropriate.

BENEFITS

-       $20/hr plus tips

-       Employee discount and a friends & family discount

-       3 paid sick days

-       Health Ins match 50% - Med, Vis, Den.

-       Opportunity to go salary after 1 yr with added benefits of a bonus structure