Business Office Manager

Business Office Manager (BOM)

Whitmore Lake, MI | Full-time

A skilled nursing and rehabilitation facility is seeking a Business Office Manager (BOM) to oversee daily business office and accounting functions. The role manages resident/guest accounts, billing, collections, financial records, trust funds and related administrative processes while providing a professional and supportive experience for residents and their families.

Key Responsibilities

• Maintain and balance individual resident/guest accounts and provide account statements.
• Process monthly changes to private accounts and distribute monthly cash allowances.
• Prepare and distribute monthly billing statements.
• Assist residents/guests with medical assistance applications and verify eligibility.
• Complete representative payee documentation when required.
• Manage trust funds, petty cash and other facility financial accounts.
• Coordinate account closure processes for deceased residents, including trust accounts, insurance claims, funeral expenses and final bills.
• Maintain accurate and organised Business Office filing systems.
• Review accounts receivable and accounts payable with the Administrator or designated leader.
• Respond to resident, family and visitor questions with professionalism, warmth and respect.
• Communicate effectively with residents, families, visitors, colleagues and supervisors.
• Escalate resident concerns to the appropriate department.
• Participate in departmental meetings, training and in-service activities.

Requirements

• High school diploma or equivalent.
• 1+ year of accounting experience.
• Strong organisational and administrative skills.
• Ability to maintain accurate financial records and handle confidential information.
• Strong communication and interpersonal skills.

Preferred Qualifications

• Bachelor's degree in Accounting, Finance or a related field.
• Experience in a healthcare, skilled nursing, rehabilitation or assisted living environment.

Compensation & Benefits

• $10,000 sign-on bonus
• Competitive pay
• Medical, dental and vision insurance
• 401(k) with employer matching
• Life insurance
• Employee discounts
• Tuition reimbursement
• Student loan reimbursement

Location: Whitmore Lake, Michigan

Employment Type: Full-time