Call Center Agent – Customer Service

This is a Fully Remote Job

About Our Client:

The organization specializes in recruiting, training, and managing U.S.-based Customer Service Representatives who support national brands in various sectors including customer service, roadside assistance, healthcare logistics, and retail support. Utilizing secure cloud-based systems, the team operates remotely from designated workspaces, contributing to a modern and environmentally conscious support model. The company operates as a W2 employer, providing structured onboarding, ongoing support, and opportunities for career advancement.

About the Opportunity:

The CALL CENTER AGENT – CUSTOMER SERVICE is responsible for handling inbound interactions for major brands, assisting customers with inquiries, service requests, account needs, and product support. This role ensures delivery of high-quality customer care by using guided systems and resources, maintaining professionalism, accuracy, and alignment with brand standards. The position offers schedule flexibility after certification and is suited for individuals seeking a stable, structured support role with growth potential.

Responsibilities:

• Handle inbound customer interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to provide accurate and professional service
• Maintain brand alignment and professionalism in all customer communications
• Meet performance expectations and follow detailed processes

Requirements:

• High school diploma or GED
• At least 18 years of age
• Authorized to work in the United States
• U.S. resident excluding CA, CO, CT, MA, MD, NY, OR, WA, WI
• Ability to follow detailed processes and meet performance expectations
• Strong communication and active listening skills
• Comfortable using computer applications and web-based tools
• Ability to work independently and adhere to schedules
• Preferred: prior call center or customer service experience
• Preferred: bilingual Spanish/English skills
• Preferred: familiarity with phone-based or computer-based support environments

Pay Range and Compensation Package:

• USD 11 to USD 14 hourly

Benefits & Perks:

• Paid training following client certification
• Paid time off
• Optional supplemental insurance (Aflac)
• Household telehealth access through MDLive
• Access to performance-based incentives
• Career advancement opportunities into support, quality assurance, and leadership roles

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.