Care Specialist (After Hours)

About Our Client:

Care.com operates in the consumer technology space focused on addressing the challenge of finding reliable care for family members and pets. The organization provides a platform available in over 20 countries that connects families with various caregiving services, including child, elder, pet, and home care. The company also offers household tax and payroll services, corporate benefits packages tailored to working families, and innovative payment and professional benefit solutions for caregivers.

About the Opportunity:

The CARE SPECIALIST (AFTER HOURS) position supports members during evenings and weekends by providing empathetic assistance via phone, email, and chat. This role helps families navigate care options, corporate benefits, and urgent crisis resources, playing a critical part in ensuring members receive timely and effective support outside regular hours.

Responsibilities:

• Respond to inbound calls, emails, and chats with empathy and professionalism
• Guide members to mental health resources and provide assistance with urgent shelter, food, or crisis needs
• Verify member eligibility and accurately document interactions in the CRM system
• Meet or exceed performance metrics including service level agreements and customer satisfaction scores

Requirements:

• 2 to 4+ years of customer or client service experience, preferably in human services such as social work or public health
• Bachelor’s degree preferred or equivalent work experience
• Strong emotional intelligence, excellent verbal and written communication skills, and effective multitasking abilities
• Ability to work reliably in a fast-paced environment, adapt to change, and receive coaching

Pay Range and Compensation Package:

• $19.23 to $24.00 hourly base salary range

Benefits & Perks:

• Health insurance coverage
• Disability insurance
• 401(k) employer matching program
• Paid holidays and paid time off

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.