CareIQ Intake Specialist I

About Our Client:

The organization operates in the risk management sector, specializing in solutions for workers' compensation, auto, health, and disability management industries. Established in 1987 and publicly traded since 1991, the company focuses on integrating technology with human capital to provide innovative and comprehensive services across the United States. It maintains a stable and growing presence with a workforce exceeding 3,500 employees and emphasizes core values such as accountability, commitment, excellence, integrity, and teamwork.

About the Opportunity:

The CAREIQ INTAKE SPECIALIST I role involves providing critical administrative customer service support by managing ancillary healthcare referrals through proprietary systems. This position is responsible for accurate and timely data entry, delivering high-quality telephonic and written customer service, and ensuring smooth coordination among claimants, providers, and claims management. The role contributes by facilitating efficient service order processing aligned with client needs, operating remotely within specified time zones and schedules.

Responsibilities:

• Deliver quality telephonic customer service in a high-volume call environment
• Accurately enter and review data
• Operate corporate proprietary systems effectively
• Enter electronic orders into coordination systems
• Keep case stakeholders regularly updated
• Transcribe correspondence and reports from dictation
• Address scheduling challenges using problem solving and critical thinking
• Meet set production and quality standards
• Perform additional assigned duties

Requirements:

• High school diploma
• Experience in detail-oriented customer service roles
• Ability to manage multiple tasks and meet deadlines
• Proficient written and verbal communication skills
• Technical aptitude with Microsoft Office and proprietary systems
• Strong interpersonal, organizational, and time management skills
• Professional and courteous demeanor in telephonic interactions
• Capability to work independently and as part of a team

Pay Range and Compensation Package:

• Pay range: $15.61 to $23.82 per hour

Benefits & Perks:

• Medical insurance (HDHP) with pharmacy
• Dental insurance
• Vision insurance
• Long term disability insurance
• Health savings and flexible spending account options
• Life, accident, and critical illness insurance
• Pre-paid legal insurance
• Parking and transit flexible spending accounts
• 401(k) and ROTH 401(k) retirement plans
• Paid time off

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.