Certified Optician

Company Description STEPHEN B. POLLACK, MD is a medical practice located at 1630 Maple Road in Williamsville, New York, serving patients in the Buffalo–Niagara Falls area. The practice focuses on delivering high-quality eye care and personalized service to a diverse patient base. Team members work closely with medical professionals to support comprehensive vision care and related clinical services. The environment is patient-centered, collaborative, and emphasizes professionalism and integrity. Joining the practice offers the opportunity to contribute to a respected local healthcare provider committed to improving patients’ visual health.

Role Description This full-time Certified Optician role is an on-site position based in the Buffalo–Niagara Falls area. The Certified Optician will assist patients with selecting, fitting, and adjusting eyewear, ensuring that lenses and frames meet prescription specifications and comfort requirements. Daily responsibilities include interpreting optical prescriptions, performing measurements, advising on lens options and coatings, and coordinating with the optometrist and ophthalmologist for seamless patient care. The role involves managing orders, verifying accuracy upon delivery, maintaining optical inventory, and ensuring proper use of optical equipment. The Certified Optician will provide attentive customer service, address patient concerns, and support a positive, efficient clinic experience.

Qualifications

• Demonstrated proficiency in optics, including lens types, frame fitting, and optical measurements.
• Experience in optometry-related settings, working with prescriptions and supporting eye care professionals.
• Strong focus on customer satisfaction and customer service, with the ability to communicate clearly and respectfully.
• Familiarity with eye exams processes and the ability to coordinate with clinical staff to support patient care.
• Certification as an optician (e.g., ABO/NCLE or equivalent), or eligibility and commitment to obtain certification.
• Attention to detail, strong organizational skills, and accuracy in handling prescriptions and orders.
• Comfort using practice management or optical ordering software and basic office technology.
• Ability to stand for extended periods, perform fine motor tasks, and lift eyewear inventory as needed.
• Prior experience in an ophthalmology or optometry practice is preferred but not required.