Full Time

CISO Technical Lead Directory Services Engineer (DS)

Tata Consultancy Services

Full-time

IT Services and IT Consulting

Jacksonville, FL

$165,000 - $240,000* / year (about $79–$115 an hour)

Job Description

CISO Technical Lead – Directory Services Engineer (DS) - updated

Services

Effectively manage Citi’s Active Directory and Hybrid Entra ID environment, including monitoring and maintenance of Microsoft Windows Active Directory and Azure AD Connect servers
Collaborate with engineering and operational teams to champion and deliver next gen products and platforms
Troubleshoot and resolve complex problems, identifying root causes
Perform ongoing resolution of customer incident tickets
Work closely with our engineering partners and provide senior level guidance and support to their global counterparts, with focus on Active Directory, security management, group policies and other Windows/AD related technologies
Identify, analyze and own the resolution of repeat incidents leading to permanent resolution
Maintain and document internal team processes
Identify opportunities for process improvements and/or define new processes and procedures
Host cross platform and/or cross organization calls with stakeholders to drive project delivery and collaboration when appropriate
Participate in an on-call rotation, be responsible for answering calls for outages or major incidents
Partner closely with risk teams to build systemic processes that help maintain Citi’s system desired state and enforce compliance

Deliverables

Required Skills/Expertise

Minimum of 5+ years’ hands-on experience supporting multi-domain Active Directory environments with expert proficiency in Microsoft AD and Entra ID
8+ years’ experience supporting Windows Server OS
Must have proficiency with LDAP, AD and SSO. Profile must reflect this for consideration.
Expert proficiency working with most or all of the following: LDAP, Kerberos, DNS, Sites and Services, Performance Monitoring, AD backup and recovery, Azure AD Connect, Conditional Access Policies, Express Routes, Azure Subscriptions and Resource groups
Ability to communicate across perceived organizational boundaries and break down silos to achieve global collaboration
Proactive team player who takes the initiative to meet goals and drive operational improvements.
Balance tactical and strategic goals into a stable and manageable operational framework.
SQL Server and/or PowerShell scripting experience is a plus
Ability to adapt communication styles t o effectively communicate with senior management, customers and end-users

Salary Range: $100,000 to $130,000 per year

Qualifications: BACHELOR OF COMPUTER SCIENCE

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