Client Platform Administrator (Remote Eligible)

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Written by AI from the job title and company, not by Smartsheet, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Client Platform Administrator at Smartsheet will play a pivotal role in managing and optimizing client platform usage, ensuring a seamless experience for all users. This position involves collaborating closely with cross-functional teams to implement best practices, troubleshoot issues, and enhance the overall functionality of Smartsheet's client platforms. The ideal candidate will possess strong analytical skills, exceptional customer service, and a passion for elevating user engagement through innovative solutions.

Job Responsibilities

• Manage user access and permissions on various client platforms to ensure data security and compliance.
• Regularly monitor and analyze platform performance, providing insights and recommendations for improvement.
• Coordinate with IT and other departments to troubleshoot and resolve user issues in a timely manner.
• Develop and deliver training sessions to educate users on best practices and new features.
• Create and maintain comprehensive documentation related to platform usage, processes, and procedures.
• Gather feedback from users to understand needs and inform future platform enhancements.
• Stay updated with industry trends and emerging technologies to ensure the platforms remain competitive.

Qualifications

• Bachelor's degree in Information Technology, Business Administration or a related field.
• A minimum of 2-3 years of experience in administering client platforms or similar systems.
• Strong technical proficiency with CRM software and data management tools.
• Exceptional communication and interpersonal skills, with a keen ability to convey technical concepts to non-technical users.
• Proven problem-solving skills and an analytical mindset.
• Experience in project management is a plus.

Technologies & Tools

The Client Platform Administrator role will require familiarity with various technologies and tools, including but not limited to CRM platforms, data analytics software, project management tools, and customer support systems. Proficient use of Smartsheet, Microsoft Office Suite, and cloud-based systems will be essential for executing daily responsibilities effectively.

Ideal Candidates

Ideal candidates for the Client Platform Administrator position will exhibit a proactive attitude, demonstrating a commitment to continuous improvement and user satisfaction. They should possess strong attention to detail and the ability to manage multiple tasks simultaneously. A collaborative spirit, combined with an eagerness to embrace new challenges and learning opportunities, will also make them a valuable addition to the Smartsheet team.