Client Relationship Manager

Location: United States

Job Type: Full-Time

Work Arrangement: Remote / Hybrid

Experience Level: Associate / Mid-Level

We are seeking a professional and client-focused Client Relationship Manager to develop and maintain strong relationships with clients while supporting their ongoing needs and business objectives. The ideal candidate will have excellent communication skills, a customer-focused mindset, and the ability to coordinate effectively with internal teams.

This position is well suited for a professional with experience in client services, account management, customer success, sales support, or business relationship management.

• Build and maintain strong, professional relationships with assigned clients.
• Serve as a primary point of contact for client inquiries, requests, and ongoing support.
• Understand client needs, priorities, and business objectives.
• Respond to client questions and coordinate timely solutions.
• Maintain regular communication with clients through email, phone, video meetings, and other approved channels.
• Track client requests, follow-ups, action items, and service-related activities.
• Coordinate with internal teams to resolve client issues and fulfill requests.
• Monitor client satisfaction and identify opportunities to improve the client experience.
• Prepare client reports, presentations, account updates, and meeting materials.
• Maintain accurate and up-to-date client information in CRM and business systems.
• Support account reviews, client meetings, onboarding activities, and service updates.
• Identify potential account risks or concerns and escalate them when appropriate.
• Assist with client retention and relationship-development initiatives.
• Collaborate with Sales, Customer Success, Operations, Product, and Support teams.
• Follow company policies, service standards, and data-handling procedures.
• Perform other client relationship and account support duties as assigned.

• Bachelor's degree in Business Administration, Marketing, Communications, Finance, or a related field is preferred.
• 2–5 years of experience in client services, account management, customer success, sales support, or a related field.
• Strong interpersonal and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong customer-service orientation and professional communication style.
• Ability to understand client needs and coordinate appropriate solutions.
• Strong organizational and time-management skills.
• Ability to manage multiple clients, requests, and priorities.
• Proficiency with Microsoft Office, Google Workspace, and CRM platforms.
• Strong problem-solving and follow-up skills.
• Ability to work independently and collaboratively in a remote or hybrid environment.
• Must be authorized to work in the United States.

• Experience with Salesforce, HubSpot, Microsoft Dynamics, or similar CRM platforms.
• Experience managing client accounts or portfolios.
• Familiarity with customer success and client retention practices.
• Experience preparing client presentations, reports, or account reviews.
• Familiarity with project management and collaboration tools.
• Experience working with cross-functional teams.
• Strong analytical skills and ability to interpret client or account data.
• Previous experience in a B2B environment is a plus.