Community Ambassador/Guest Services

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Community Ambassador/Reception & Meeting Coordinator is responsible for creating a welcoming, inclusive environment while ensuring seamless front desk operations and coordination of meetings and events. This role reports to the Lead Office Services Associate or Client Relations Manager and serves as a key point of contact for visitors, residents, and internal teams. The position plays a vital role in enhancing community engagement and operational efficiency and is classified as non-exempt.

Roles & Responsibilities

• Deliver a warm, professional welcome to all visitors and community members, ensuring a positive first impression.
• Engage with individuals to understand needs and provide accurate information about community services, amenities, and events.
• Manage front desk operations, maintaining an organized and professional reception area.
• Handle incoming calls, route inquiries appropriately, and ensure clear internal communication.
• Coordinate and schedule meetings, ensuring availability of participants and necessary resources.
• Oversee meeting logistics, including room setup, audiovisual equipment, and catering arrangements.
• Prepare and distribute meeting materials such as agendas, presentations, and supporting documents.
• Provide technical support for virtual and in-person meetings, troubleshooting issues as needed.
• Plan and support community events, managing logistics, invitations, and on-site execution.
• Facilitate communication across departments and distribute community updates through various channels.
• Build strong relationships with community members to encourage engagement and gather feedback for continuous improvement.
• Participate in ongoing training programs to enhance role effectiveness and service delivery.
  
  

Knowledge, Skills & Attributes

• Strong customer service orientation with a client-first mindset.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and familiarity with virtual meeting platforms.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Attention to detail with a high level of accuracy.
• Problem-solving skills with the ability to make sound decisions within scope.
• Ability to handle confidential information with discretion.
• Positive attitude with strong interpersonal and relationship-building skills.
• Adaptability, flexibility, and the ability to prioritize changing demands.
• Basic technical troubleshooting skills for meeting and conferencing tools.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
  
  

Qualifications

Education: High school diploma or equivalent required;

Experience: Minimum of 1 year of experience in customer service, front desk operations, hospitality, or a related field.

Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience with video conferencing tools (e.g., Teams, Zoom)
• Basic knowledge of office equipment and administrative systems
  
  

The Compensation range for this role is 23.00 to 25.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.