Job Description

We are looking for a customer-focused Counter Manager to support front counter activities in a busy wholesale distribution environment. This position blends customer interaction, order coordination, and administrative support to help keep daily branch operations running smoothly. The ideal candidate is organized, responsive, and comfortable assisting trade customers while ensuring accurate documentation and timely service.

Responsibilities:

• Welcome walk-in customers, understand their needs, and guide them toward appropriate products and solutions.

• Prepare and process sales orders, pricing quotes, returns, and exchanges with accuracy and attention to detail.

• Share clear product information and practical recommendations to help customers make informed purchasing decisions.

• Partner with warehouse staff to ensure orders are picked, staged, and completed correctly and on schedule.

• Maintain orderly records and transaction documentation to support efficient counter and branch operations.

• Build strong working relationships with contractors, plumbers, electricians, and other trade customers through dependable service.

• Help keep the sales counter and customer area clean, organized, and ready for daily activity.

• Use inventory, order entry, and point-of-sale systems to locate items, verify availability, and complete transactions.

• Collaborate with teammates across the branch to deliver a consistent and detail-focused customer experience.

• High school diploma or equivalent required.
• At least 2 years of experience in wholesale distribution, construction supply, plumbing, electrical, HVAC, or a similar industry preferred.
• Strong communication and customer service skills with the ability to support a wide range of customer inquiries.
• Comfortable using computers for data entry, order processing, and inventory management tasks.
• Detail-oriented with solid organizational skills and the ability to manage multiple priorities.
• Able to work independently while contributing effectively in a team-based environment.
• Sound problem-solving ability and a service-driven approach to customer support.
• Ability to lift and move items weighing up to 50 pounds when needed.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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