Customer Service And Sales Support Representative

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Written by AI from the job title and company, not by Globe Life, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Customer Service and Sales Support Representative at Globe Life plays a critical role in ensuring customer satisfaction and driving sales performance. This position involves providing high-quality service to clients, answering inquiries, resolving issues, and supporting the sales team to enhance productivity and growth. The representative will develop and maintain strong customer relationships while effectively promoting the company's products and services.

Job Responsibilities

• Assist customers with inquiries related to products, services, and account management.
• Process orders, updates, and cancellations in a timely and accurate manner.
• Support the sales team by gathering leads, preparing documents, and scheduling appointments.
• Handle customer complaints and resolve issues to maintain customer satisfaction.
• Provide product knowledge and support to enhance the customer experience.
• Maintain detailed records of customer interactions and transactions in the company's CRM system.
• Collaborate with team members to meet and exceed sales targets.
• Participate in training and development programs to improve skills and knowledge.

Qualifications

• High school diploma or equivalent; Associate or Bachelor’s degree in a relevant field preferred.
• Minimum of 2 years of experience in customer service or sales support roles.
• Strong verbal and written communication skills.
• Proficiency in CRM software and Microsoft Office Suite, particularly Excel and Word.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• A customer-centric approach and the ability to maintain professionalism under pressure.

Technologies & Tools

The Customer Service and Sales Support Representative will utilize various technologies and tools essential for effective performance, including a Customer Relationship Management (CRM) system, Microsoft Office Suite (particular proficiency in Excel and Word), and the company’s internal communication platforms. Knowledge of automated call distribution systems and online chat platforms is also beneficial to better support customer interactions.

Ideal Candidates

Ideal candidates for the Customer Service and Sales Support Representative position at Globe Life will exhibit excellent interpersonal skills, a proactive approach to problem-solving, and the ability to work collaboratively within a team environment. They will be adaptable, demonstrate a strong commitment to customer satisfaction, and be driven to achieve and exceed sales targets. A passion for learning and professional growth is essential, along with the capability to navigate challenges with resilience and poise.