Customer Service And Sales Support Representative

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Globe Life, so some details may not match this job. The employer's own page has the real description.

Overview

The Customer Service and Sales Support Representative at Globe Life plays a pivotal role in promoting customer satisfaction and driving sales through effective communication and support. This position involves addressing customer inquiries, providing product information, and assisting with the sales process to ensure a seamless experience for our clients. The representative will collaborate closely with the sales team to enhance client engagement and support business growth initiatives while maintaining a high standard of service excellence.

Job Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide detailed information about Globe Life products and services, ensuring customers understand their options.
• Assist in processing orders, managing account updates, and resolving any service issues.
• Collaborate with the sales team to follow up on leads and facilitate the sales process.
• Maintain accurate records of customer interactions and transactions in the customer relationship management (CRM) system.
• Identify customer needs and recommend appropriate solutions to enhance their experience.
• Participate in training and development programs to stay informed about product updates and company policies.
• Support promotional campaigns and initiatives to boost sales and improve customer outreach.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in customer service or sales support roles is highly desirable.
• Strong communication and interpersonal skills, with an emphasis on customer focus.
• Ability to work effectively in a fast-paced environment while managing multiple tasks.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Excellent problem-solving skills and a proactive attitude towards customer challenges.
• Willingness to learn and adapt to new systems and processes as required.

Technologies & Tools

This position requires proficiency in various technologies and tools essential for efficient customer service and sales support. The representative will primarily utilize a customer relationship management (CRM) system to track interactions and sales pipeline activities. Proficiency in Microsoft Office Suite is necessary for creating reports and managing documentation. Additionally, familiarity with communication tools such as live chat software and phone systems is also important to effectively handle customer inquiries.

Ideal Candidates

The ideal candidate for the Customer Service and Sales Support Representative position at Globe Life is someone who embodies strong interpersonal skills and a genuine desire to assist others. They are enthusiastic about delivering superior customer service and exhibit great attention to detail. A proactive mindset, along with the ability to adapt quickly to changing circumstances, is essential. Candidates should also demonstrate a commitment to teamwork, be self-motivated, and possess a passion for contributing to the company's sales success and maintaining outstanding customer relationships.