Job Description

CUSTOMER SERVICE REPRESENTATIVE

(Upholstery/Wood)

The Customer Service Representative will act as a liaison between the customer and the manufacturing plants. We need an enthusiastic and articulate individual who can listen to each customer service issue and offer a solution. The successful associate will have a strong command of the Company’s customer service policies, and be well trained in product knowledge are critical for offering quick and accurate assistance to customers. This position is based at our Upholstery headquarters in Newton, NC.

Responsibilities

Answer product problems, service questions and general concerns.
Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.
Work with the management team to stay updated on product knowledge and to check if there is a question about the status of an order.
Enter parts orders, customer orders as well as issuing repairs and returns for customers.

Qualifications/Skills

Prior customer service experience in furniture preferred
High school diploma/GED required (Associate degree in a business related field preferred)
Ability to remain “cool headed”, professional and courteous with customers at all times
Ability to communicate effectively with management
Excellent verbal and written communication skills

Benefits Include

Medical insurance available the first month following 30 days of employment
FSA and HSA available
Dental and Vision
401(k) Plan
Stock Purchase Plan
Paid vacation upon hire
Holidays
AFLAC
Critical Care Insurance
Hospital Insurance
On-site clinic
Free mental health counseling

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