Full Time

Customer Service Rep (02904) 1001 W Fayette Ave

Domino's

Full-time

Entry level

Software Development and IT Services and IT Consulting

Effingham, IL

???* / year

Job Description

Job Description

We are seeking a friendly and customer-focused Customer Service Representative to join our team in Effingham, United States. In this role, you will be the voice of our organization, providing exceptional support and assistance to our valued customers. You will handle inquiries, resolve issues, and ensure every customer interaction leaves a positive impression. If you are empathetic, supportive, and passionate about delivering outstanding customer service, we want to hear from you.

Answer customer inquiries via phone, email, and chat in a timely and professional manner
Listen actively to customer concerns and provide appropriate solutions or escalate issues when necessary
Maintain detailed and accurate records of customer interactions and transactions
Process customer requests, orders, and returns with accuracy and efficiency
Troubleshoot common customer issues and provide clear explanations and guidance
Follow company policies and procedures while maintaining a customer-first approach
Collaborate with team members and other departments to resolve complex customer issues
Identify opportunities to improve customer satisfaction and provide feedback to management
Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores
Maintain professionalism and composure when handling difficult or frustrated customers

Qualifications

Proven experience in a customer service or customer-facing role
Excellent verbal and written communication skills
Strong active listening and empathy skills
Ability to multitask and manage time effectively in a fast-paced environment
Proficiency with computer systems and customer relationship management (CRM) software
Problem-solving mindset with the ability to think critically and creatively
Patience and ability to remain calm under pressure
Professional phone etiquette and interpersonal skills
Ability to work independently and as part of a team
Attention to detail and organizational skills
Willingness to learn and adapt to new tools and processes

Additional Information

All your information will be kept confidential according to EEO guidelines.

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