Customer Service Rep- Market Support Specialist- Energy at AFL in Duncan, SC

Job Description

About this kind of role

What a Customer Service Rep- Market Support Specialist- Energy usually does. The employer's own details are in the listing.

Typically does: This role involves assisting customers with inquiries, resolving issues, and providing information related to energy services. Responsibilities often include processing requests, handling billing questions, and troubleshooting service disruptions. Market Support Specialists in the energy sector may also explain energy plans, promote energy efficiency programs, and escalate complex problems to specialized teams. Maintaining accurate records of customer interactions and ensuring a positive customer experience are key aspects of the job.

Tools and skills: Proficiency in customer relationship management (CRM) software, strong communication and active listening skills, and familiarity with Microsoft Office Suite are generally required.

Good fit for: Individuals who are patient, empathetic, and possess excellent problem-solving abilities often thrive in this type of role.

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