Job Description

Medieval Times is searching for both Part-Time and Full-Time Customer Service Representatives for our national Call Center located in the Atlanta Castle in Lawrenceville, GA. Bi-lingual (English/Spanish) preferred!

Our Customer Service Representatives work with guests across the country (and the world!) to answer questions about our show and assist with ticket purchases for all 10 of our North American Castles.

Who We Are

Medieval Times Dinner and Tournament is North America’s number one dinner attraction. We are also a pretty fantastic place to work! We are a fun and passionate team of people who work hard, laugh a ton, and genuinely love creating memorable experiences for our guests. We believe in putting people first (both our team members and our guests!), giving back to our communities, and that it’s ALWAYS the year of the horse!

What We Offer

Great company culture with a welcoming and fun work environment
Casual dress code every day
Incoming calls focused on ticket sales, not complaints or conflict resolution
Call Center hours that can complement outside school and work schedules
Incentive programs and contests
Complimentary Medieval Times show tickets
Paid time off; 401K with match; medical, dental, vision and short-term disability for full-time employees

Who YOU Are

Genuinely love people and guest service (being friendly, courteous, and helpful)
Have great sales, listening and communication skills
Like working in a fun, fast-paced environment
Demonstrate accuracy, detail-orientation and a strong ability to multi-task
Love solving problems and finding ways to help
Have basic computer skills
Can work varied hours/days including nights, weekends, and holidays with extended sitting

What You Would Do

Answer a high volume of guest calls with awesome care and professionalism
Provide information about our show, pricing, and packages
Help guests purchase show tickets and proactively sell upgrade experiences
Effectively work to resolve any guest concerns, complaints or ticket changes

What You’ve Already Done

Have a High School diploma or equivalent
Have previous guest service experience

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