Full Time

Customer Service Rep

Valence Surface Technologies

Full-time

Aviation and Aerospace Component Manufacturing

Lynwood, CA

$38,000 - $52,000* / year (about $18–$25 an hour)

Job Description

This position report to: Commercial Manager

Role: Onsite Non-exempt Role

Schedule: 1st Shift 7:00am - 3:30pm ( may change due to business need)

Pay Range: $19.68 - $25.00 - depending on experience, skills, and qualifications.

Location: Lynwood, CA 90262

Customer Service & Order Coordination

Review customer purchase orders and verify alignment with internal work orders.
Ensure all process requirements and customer specifications are accurately communicated and flowed down.
Monitor the MRP system to ensure customer order due dates meet required delivery dates.
Provide timely updates to customers regarding order status within the required response timeframe.
Communicate with customers regarding missing documentation such as blueprints, drawings, or specifications.
Coordinate with production to obtain estimated completion dates (ECDs).
Develop and maintain daily reports on orders and production status.
Prepare orders for shipment and assist with related documentation as needed.
General

Support cross-department communication to ensure customer needs are met efficiently.
Maintain compliance with AS9100, ISO 9001, and ITAR requirements.
Perform other duties as assigned.

SKILLS & ABILITIES

Education

High School Diploma or GED required.

Experience

2+ years working in aerospace as a customer service.(Preferred)

Computer Skills

Proficient in Microsoft Office.
Experience with MRP/ERP systems preferred.

Position Qualifications

Accountability - Ability to accept responsibility and account for his/her actions.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Conflict Resolution - Ability to deal with others in an antagonistic situation.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Empathetic - Ability to appreciate and be sensitive to the feelings of others.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Friendly - Ability to exhibit a cheerful demeanor toward others.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Reliability - The trait of being dependable and trustworthy.
Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.

Upon Hired Eligible For

Health, dental, and vision insurance
Paid time off, paid holidays , sick time
401(k) retirement plan with company 3% match
Professional development and training opportunities and growth

PHYSICAL DEMANDS

Sit: Constantly
Stand/Walk: Occasionally
Reach Outward: Frequently
Bend/Kneel: Occasionally
Grasp/Speak: Constantly
Lift/Carry: Up to 20 lbs occasionally
Hearing/Vision: Required for normal office activities

WORK ENVIRONMENT

Normal office environment with exposure to shop floor conditions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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