Customer Service Representative I, Cyber & Data Resilience

About this kind of role

What a Customer Service Representative I, Cyber & Data Resilience usually does. The employer's own details are in the listing.

Typically does: Responds to customer inquiries via phone, email, and chat, resolving issues related to cyber and data resilience products and services. Provides information about product features, pricing, and troubleshooting steps. Escalates complex issues to higher-level support teams while maintaining a focus on customer satisfaction. Documents interactions and resolutions accurately within a ticketing system.

Tools and skills: Proficiency in customer relationship management (CRM) software, ticketing systems, Microsoft Office Suite, and strong written and verbal communication skills are generally required.

Good fit for: Individuals with excellent problem-solving abilities, a patient demeanor, and a desire to help customers navigate technical challenges often thrive in this role.