Customer Service Representative / Inside Sales Representative, Level 1

About this kind of role

What a Customer Service Representative / Inside Sales Representative, Level 1 usually does. The employer's own details are in the listing.

Typically does: Handles inbound customer inquiries via phone, email, and chat, resolving issues and providing product or service information. Processes orders, returns, and exchanges, ensuring accuracy and customer satisfaction. Identifies opportunities to upsell or cross-sell products and services to existing customers, contributing to sales goals. Documents interactions and maintains customer records in a database.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong communication, problem-solving, and active listening skills are generally required.

Good fit for: Individuals who enjoy helping people, have excellent communication skills, and are comfortable working in a fast-paced environment often thrive in this role.