Job Description
About The Company
Penn Lumbermens Mut Ins Co, formally Pennsylvania Lumbermens Mutual Insurance, is America’s largest and oldest insurer dedicated to serving the lumber and building materials industries. Founded in 1895, the company has earned a long-standing reputation as a premier property and casualty insurer. Our work helps protect the businesses and people who supply the materials that build communities across America. Join a team with deep industry knowledge, a strong history, and a commitment to dependable service.
About The Role
We are seeking a customer-focused professional to serve as a primary point of contact for policyholders and brokers. In this role, you will respond to inquiries, provide general information, and help customers navigate service needs related to billing, claims, underwriting, and policyholder tools. You will also support the processing of new business submissions and claims notifications. The ideal candidate communicates clearly, remains composed in challenging conversations, and can manage competing priorities in a fast-paced, paperless environment.
Qualifications
Previous insurance experience is preferred, particularly experience in commercial insurance. Candidates must obtain a Property and Casualty insurance agent license and participate in the company’s continuing education opportunities. Penn Lumbermens supports job-related licensing and learning as part of employees’ professional development.
Applicants should be proficient with Microsoft software and comfortable working with digital records and paperless processes. Strong verbal and written communication skills are essential, as is the ability to explain information in a clear, courteous, and customer-friendly manner. You should be able to work across multiple functions, prioritize workload, meet service standards, and handle difficult customer situations with professionalism and sound judgment. A collaborative approach and willingness to provide backup support to colleagues are also important.
Responsibilities
Answer calls to the main customer service number and direct or respond to inquiries in accordance with company standards. Provide customers with general information about claims and underwriting, and handle internal and external questions concerning insurance premium payments, e-payments, and delinquent accounts. Monitor and respond to messages sent to the Customer Service email address.
Log new business submissions and establish new claims based on notifications received by phone, email, or fax. Obtain Dun & Bradstreet (DNB) reports, process loss run requests, and guide brokers to the Producer Portal when appropriate. Train brokers on the use of the Producer Portal and help them make effective use of its features. Make outbound calls regarding potential weather-related claims, as needed.
Provide backup support to other Customer Service Representatives to help maintain consistent service and meet departmental standards. Complete additional duties as assigned and follow established procedures for protecting information, recording requests, and supporting policyholders and brokers.
Benefits
The annual salary range for this position is $80,000–$105,000, plus eligibility for company-wide bonuses. The final offer will reflect relevant experience, qualifications, and job-related skills. Eligible employees receive medical, dental, vision, and life insurance coverage. The company also offers tuition reimbursement and pays 100% of costs for job-related licensing, courses, and institute testing.
Retirement benefits include a 401(k) plan with an employer match of up to 6%, along with a company-provided 401(k) bonus of an additional 3%–5%, subject to plan terms. These offerings support employees’ well-being, professional growth, and long-term financial goals.
Equal Opportunity
Penn Lumbermens Mut Ins Co is an equal opportunity employer committed to maintaining a workplace free from discrimination and harassment. Qualified applicants are considered without regard to legally protected characteristics, consistent with applicable federal, state, and local laws. We welcome applicants with a range of backgrounds and experiences.
Penn Lumbermens Mut Ins Co, formally Pennsylvania Lumbermens Mutual Insurance, is America’s largest and oldest insurer dedicated to serving the lumber and building materials industries. Founded in 1895, the company has earned a long-standing reputation as a premier property and casualty insurer. Our work helps protect the businesses and people who supply the materials that build communities across America. Join a team with deep industry knowledge, a strong history, and a commitment to dependable service.
About The Role
We are seeking a customer-focused professional to serve as a primary point of contact for policyholders and brokers. In this role, you will respond to inquiries, provide general information, and help customers navigate service needs related to billing, claims, underwriting, and policyholder tools. You will also support the processing of new business submissions and claims notifications. The ideal candidate communicates clearly, remains composed in challenging conversations, and can manage competing priorities in a fast-paced, paperless environment.
Qualifications
Previous insurance experience is preferred, particularly experience in commercial insurance. Candidates must obtain a Property and Casualty insurance agent license and participate in the company’s continuing education opportunities. Penn Lumbermens supports job-related licensing and learning as part of employees’ professional development.
Applicants should be proficient with Microsoft software and comfortable working with digital records and paperless processes. Strong verbal and written communication skills are essential, as is the ability to explain information in a clear, courteous, and customer-friendly manner. You should be able to work across multiple functions, prioritize workload, meet service standards, and handle difficult customer situations with professionalism and sound judgment. A collaborative approach and willingness to provide backup support to colleagues are also important.
Responsibilities
Answer calls to the main customer service number and direct or respond to inquiries in accordance with company standards. Provide customers with general information about claims and underwriting, and handle internal and external questions concerning insurance premium payments, e-payments, and delinquent accounts. Monitor and respond to messages sent to the Customer Service email address.
Log new business submissions and establish new claims based on notifications received by phone, email, or fax. Obtain Dun & Bradstreet (DNB) reports, process loss run requests, and guide brokers to the Producer Portal when appropriate. Train brokers on the use of the Producer Portal and help them make effective use of its features. Make outbound calls regarding potential weather-related claims, as needed.
Provide backup support to other Customer Service Representatives to help maintain consistent service and meet departmental standards. Complete additional duties as assigned and follow established procedures for protecting information, recording requests, and supporting policyholders and brokers.
Benefits
The annual salary range for this position is $80,000–$105,000, plus eligibility for company-wide bonuses. The final offer will reflect relevant experience, qualifications, and job-related skills. Eligible employees receive medical, dental, vision, and life insurance coverage. The company also offers tuition reimbursement and pays 100% of costs for job-related licensing, courses, and institute testing.
Retirement benefits include a 401(k) plan with an employer match of up to 6%, along with a company-provided 401(k) bonus of an additional 3%–5%, subject to plan terms. These offerings support employees’ well-being, professional growth, and long-term financial goals.
Equal Opportunity
Penn Lumbermens Mut Ins Co is an equal opportunity employer committed to maintaining a workplace free from discrimination and harassment. Qualified applicants are considered without regard to legally protected characteristics, consistent with applicable federal, state, and local laws. We welcome applicants with a range of backgrounds and experiences.
In software, telecom and media, hires came to 1.6% of jobs in August and layoffs to 1%, against 3.3% and 1% for all industries. The tech job market →
View Similar Jobs
Matches Jobs
Similar jobs which you may be interested in. Typically using your existing skillset.
Sr. Platform Developer (5244)
MetroStar.San Diego, USA
Platform Development
Senior Developer
Software Engineering
Sr Staff Site Reliability Engineer, AI Infrastructure
d-Matrix.San Diego, USA
Full Time
Entry Level
3yr. Exp.
