Customer Service Representative/Inside Sales Representative, Level 1

About this kind of role

What a Customer Service Representative/Inside Sales Representative, Level 1 usually does. The employer's own details are in the listing.

Typically does: Handles inbound customer inquiries via phone, email, or chat, resolving issues and providing product or service information. Processes orders, returns, and exchanges, ensuring accuracy and customer satisfaction. May identify sales opportunities and attempt to upsell or cross-sell products or services to existing customers. Escalates complex issues to higher-level support teams when necessary.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong communication and problem-solving skills are generally required.

Good fit for: Individuals who enjoy helping people, possess excellent communication skills, and thrive in a fast-paced environment often find success in this role.