Customer Service Sales Representative

Company Description The District Office of the Northwest represents ABB's industrial electric motor divisions on the west coast from central California to Alaska. The organization focuses on providing reliable, high-quality industrial electric motor solutions for industry to a wide range of customers. Team members collaborate closely with our distributors, OEM's, and end users in pre and post sale support to understand their operational needs and deliver appropriate products and services. The company offers opportunities to build expertise in industrial products and develop long-term customer relationships.

Role Description The Customer Service Sales Representative is a full-time, on-site role based in Hayward, CA. This position is responsible for handling inbound and outbound customer communications, including responding to product inquiries, providing quotations, and processing orders for industrial electric motors. Day-to-day customer service tasks include providing price & availability of products, processing orders, coordinating with warehouse teams to support timely deliveries, and tracking order status to ensure customer satisfaction. The representative will assist in identifying customer needs, recommending suitable motor solutions, providing order status, supporting the sales teams, and contributing to a positive, service-oriented office environment.

Qualifications

• Experience in customer service and inside sales, including handling inquiries, quotations, and order processing.
• Knowledge of industrial products or mechanical/electrical components; experience with motors or related equipment is preferred.
• Strong communication and interpersonal skills, with the ability to build rapport and maintain professional relationships with diverse customers.
• Proficiency with office software, CRM systems, and basic data entry; ability to learn product and inventory management tools.
• Detail-oriented and organized, capable of managing multiple tasks, priorities, and deadlines in a fast-paced environment.
• Problem-solving skills and a customer-focused mindset, with the ability to resolve issues and follow through on commitments.
• High school diploma or equivalent required; additional education in business or related field is beneficial.
• Previous experience in an industrial, manufacturing, or distribution setting is an advantage.