Customer Service Specialist- BOE Adult Education

Company Description Stamford Public Schools (SPS) is dedicated to providing an education that cultivates productive habits of mind, body, and heart in every student. As a learning organization, SPS is committed to continuous improvement through effective, innovative, and transformational teaching and learning. The district’s vision is to challenge, inspire, and prepare all students to become productive, contributing members of society. SPS values collaboration, equity, and student-centered practices, creating a supportive environment for both learners and staff. Team members are encouraged to contribute to a culture of excellence and lifelong learning.

Role Description The Customer Service Specialist – BOE Adult Education is a full-time, on-site role based in Stamford, CT. This position serves as a primary point of contact for adult education students, families, and community members, responding to inquiries by phone, email, and in person. The specialist assists with registration, program information, scheduling, and basic problem resolution, ensuring a smooth and welcoming experience for all participants. Daily responsibilities include maintaining accurate records, updating student information in relevant systems, and routing questions to appropriate staff or departments. The role also supports program outreach, communicates key updates, and collaborates with educators and administrators to promote positive customer experiences within the Adult Education program.

Qualifications

• Demonstrated customer service skills, including Customer Service and Customer Experience, to support adult learners and community members effectively.
• Ability to manage inquiries and resolve issues using strong Customer Support and Customer Satisfaction skills.
• Professional communication skills, including Phone Etiquette, for handling high volumes of calls and messages courteously and efficiently.
• Strong verbal and written communication abilities, with attention to detail and accuracy in documentation.
• Proficiency with basic office software (e.g., email, word processing, spreadsheets) and student information or CRM systems is beneficial.
• Ability to work collaboratively with diverse populations and staff, demonstrating patience, empathy, and cultural responsiveness.
• Strong organizational and time-management skills to handle multiple tasks and priorities in a busy office environment.
• Additional coursework or experience in education, customer service, or office administration is a plus.