Job Description
About this kind of role
What a Customer Service Specialist - Lancaster location at Penn Medicine usually does. The employer's own details are in the listing.
Typically does: Responds to customer inquiries and resolves complaints via phone, email, or chat. Processes orders, returns, and exchanges, ensuring accuracy and customer satisfaction. Provides information about products, services, and policies, and escalates complex issues to appropriate departments. Maintains customer records and documents interactions.
Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong written and verbal communication skills are generally required.
Good fit for: Individuals with excellent interpersonal skills, a patient demeanor, and a problem-solving aptitude often thrive in this role.
The government’s broadest measure of unemployment, which also counts people working part-time who want full-time, was 7.6% in September, against 8.1% a year before. See it over the years →
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