Customer Service Support Coordinator II

Job Responsibilities

• Reviews and validates sales order data upon receipt, ensuring all information is accurate and complete to maintain high processing standards.
• Adds necessary data and meticulously enters the order into the computer system, facilitating the accurate determination of delivery dates.
• Promptly confirms order details to customers, providing clear communication regarding expected delivery timelines to enhance customer satisfaction.
• Monitors the flow of sales orders closely, tracking progress and intervening as needed to ensure timely processing and address any potential issues.
• Adheres strictly to standard working procedures, ensuring consistency and precision in sales order processing and maintaining operational efficiency.
• Maintains vigilant oversight of sales orders throughout the entire process, from creation to delivery and invoicing, ensuring seamless execution and fulfillment.
• Generates detailed monthly reports on order receipts, offering valuable insights into order volumes, patterns, and trends to support strategic decision-making.
• Supports various requests in accordance with established protocols, including creating approved product return orders, handling credits and debits, and carefully assessing delivery options and schedules to meet customer needs effectively.
  
  

Minimum required Education: High School Diploma, Vocational Education.

Minimum required Experience: No prior experience required.

Preferred Skills: Supply Chain Management (SCM) Enterprise Resource Planning (ERP) Systems Order Management Software Data Analysis & Interpretation Data Management Documentation & Reporting Customer Relationship Management (CRM) Software Order Fulfillment

Benefits

Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.

ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.