Customer Service Support Rep (Traverse City - MMC - Day shift)

About this kind of role

What a Customer Service Support Rep (Traverse City - MMC - Day shift) usually does. The employer's own details are in the listing.

Typically does: Responds to customer inquiries via phone, email, and chat, resolving issues and providing information about products or services. Processes orders, returns, and exchanges, ensuring accuracy and customer satisfaction. Documents interactions and maintains customer records, contributing to a positive customer experience. Escalates complex issues to appropriate teams while striving to find solutions independently.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong written and verbal communication skills are generally required.

Good fit for: Individuals who are patient, empathetic, and possess excellent problem-solving abilities often thrive in this role.