Customer Service Travel

Company Description Blue Wave Travels is dedicated to helping travelers design and experience their ideal vacations while saving time and money. The company specializes in planning a wide range of trips, including multi-generational reunions, cruises, romantic getaways, safaris, exotic island vacations, and escorted cultural tours. Every itinerary is tailored to match travelers’ expectations and budget, focusing on personalized service and memorable experiences. Blue Wave Travels is committed to turning travel dreams into reality by providing reliable guidance from planning through trip completion.
Role Description The Customer Service Travel role is a full-time remote position responsible for supporting clients throughout their travel planning and booking journey. Day-to-day tasks include responding to inquiries via phone, email, and chat; providing detailed information on destinations, itineraries, and travel options; and assisting with reservations, changes, and cancellations. The role involves resolving issues promptly, ensuring a smooth experience before, during, and after travel, and maintaining accurate records in booking and CRM systems. This position also focuses on building long-term client relationships by offering proactive updates, thoughtful recommendations, and professional guidance that align with each traveler’s needs and budget.
Qualifications

• Strong customer-facing abilities, including Customer Service, Customer Support, and Customer Experience skills.
• Focus on Customer Satisfaction, with a demonstrated ability to handle concerns and resolve issues effectively.
• Professional communication skills with excellent Phone Etiquette and clear written and verbal communication.
• Attention to detail in managing bookings, documentation, and follow-up across digital tools and CRM platforms.
• Ability to work independently in a remote environment, manage time effectively, and handle multiple inquiries at once.
• Experience in travel, hospitality, or related customer-facing industries is preferred but not required.
• Comfort with online booking systems, common office software, and learning new travel technology tools.