Customer Success Manager

Hiring: Customer Success Manager – US Market

Location: Orange, California (Hybrid)

Employment Type: Full-time

Industry: E-commerce / InsurTech

Travel: 20–30%

About the Opportunity

We are recruiting a Customer Success Manager for an international technology company providing post-purchase protection solutions to e-commerce businesses.

Our client works with DTC brands and online merchants across platforms including Shopify, WooCommerce, Magento, and BigCommerce.

The role focuses on merchant onboarding, key account management, customer retention, and account growth in the US market.

Key Responsibilities

• Manage merchant onboarding, platform integration, and go-live processes.
• Build and maintain relationships with US e-commerce merchants and DTC brands.
• Manage key accounts, improve retention, and identify opportunities for account growth.
• Monitor account performance, customer engagement, and churn.
• Coordinate with internal product, technical, operations, and support teams.
• Handle merchant feedback and support issue resolution.

Requirements

• 3+ years of experience in Customer Success or Account Management.
• Experience in e-commerce, SaaS, payments, logistics, or InsurTech.
• Experience managing US-based e-commerce merchants, particularly DTC brands operating their own online stores.
• Familiarity with Shopify, WooCommerce, Magento, BigCommerce, or similar platforms.
• Experience managing key accounts and customer retention.
• Strong communication and stakeholder management skills.
• Able to work in a hybrid arrangement in Orange, California.
• Legally authorized to work in the US.

How to Apply

Interested candidates are welcome to apply or reach out to me directly via LinkedIn with an updated resume.

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