Customer Support Representative (PST)

This is a Fully Remote Job

About Our Client:

This organization operates in the customer support and SaaS technology space, addressing the challenge of delivering responsive, high-quality support to users of its platform. It focuses on activating client accounts and troubleshooting to ensure customer satisfaction, working closely with technical and product teams to represent user needs and improve service.

About the Opportunity:

The CUSTOMER SUPPORT REPRESENTATIVE (PST) plays a key role in enhancing customer experience by managing account activations, resolving inquiries, and advocating for customers within the organization. This position supports daily operations by handling a high volume of support cases, ensuring timely responses, and contributing to product and process improvements. The role is important for maintaining customer satisfaction and helps develop future career paths within customer experience and technical support.

Responsibilities:

• Set up and configure new client accounts, ensuring timely activations.
• Respond promptly to customer inquiries, maintaining high satisfaction.
• Manage and prioritize support cases in a high-volume environment.
• Review data from multiple sources, detect discrepancies, and upload accurately.
• Collaborate with Technical Support and Product Development teams to convey customer needs.
• Manage multiple projects and priorities without losing detail.
• Deliver efficient support that exceeds client expectations.

Requirements:

• 0–3 years of work experience; Bachelor’s degree or equivalent.
• Preferred majors: Accounting, Finance, or Economics.
• Strong written and verbal customer-facing communication skills.
• Proficient troubleshooting, analysis, and problem resolution abilities.
• Accurate data analysis and interpretation skills.
• Excellent organization and time management; able to prioritize tasks.
• Availability to work West Coast hours including occasional evenings, weekends, and holidays.

Pay Range and Compensation Package:

• Total compensation ranges from $49,500 to $55,000 annually for U.S.-based candidates.
• Estimated base salary range is $45,000 to $50,000 plus potential bonuses and benefits.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.