Customer Support Specialist / Inside Sales

About this kind of role

What a Customer Support Specialist / Inside Sales usually does. The employer's own details are in the listing.

Typically does: Responds to customer inquiries via phone, email, and chat, resolving issues and providing product information. Identifies opportunities to upsell or cross-sell products and services to existing customers. Processes orders, handles returns, and ensures customer satisfaction throughout the sales cycle. Maintains records of customer interactions and transactions.

Tools and skills: Proficiency in CRM software (like Salesforce or Zendesk), Microsoft Office Suite, strong communication and interpersonal skills, and the ability to learn product details quickly.

Good fit for: Individuals who enjoy problem-solving, have excellent communication skills, and are motivated by achieving sales targets while providing outstanding customer service.