Databricks Support Engineer

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Job Overview

The Databricks Support Engineer at Aptly Technology Corporation will be responsible for providing technical support and expertise for our Data Analytics Platform built on Databricks. This role requires a deep understanding of cloud-based data processing and analytics, with a focus on ensuring optimal performance, reliability, and efficiency. The successful candidate will work collaboratively with both internal teams and external clients to troubleshoot issues, implement solutions, and improve the overall functionality of our services.

Job Responsibilities

• Provide technical support and troubleshooting for issues related to Databricks and associated data pipelines.
• Collaborate with data engineering and data science teams to optimize workflows and performance on the Databricks platform.
• Assist in the implementation and configuration of Databricks features, ensuring the platform meets client needs.
• Develop and deliver training materials for users on best practices and efficient use of Databricks.
• Monitor system performance and implement improvements to ensure high availability and reliability.
• Document support processes and solutions in a knowledge base for future reference.
• Stay current with Databricks updates and new features, evaluating their impact on existing systems.
• Engage with clients to gather feedback and enhance their experience with the platform.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in a technical support or engineering role, preferably with cloud data services.
• Proficiency in Apache Spark and Databricks platforms.
• Strong knowledge of SQL and programming languages such as Python or R.
• Experience with data integration tools and ETL processes.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong written and verbal communication skills for effective collaboration with technical and non-technical stakeholders.

Technologies & Tools

The Databricks Support Engineer will work primarily with Databricks as the core platform, utilizing Apache Spark for data processing, along with various data visualization tools such as Tableau or Power BI. Familiarity with cloud environments like AWS or Azure is essential, as well as tools for source control such as Git. Knowledge of data warehousing solutions and ETL tools will also be beneficial in supporting our infrastructure.

Ideal Candidates

Ideal candidates for the Databricks Support Engineer position will possess a strong combination of technical skills and interpersonal abilities. They will demonstrate deep analytical thinking, a commitment to high-quality service, and a proactive approach to problem-solving. Additionally, successful candidates will contribute positively to team dynamics and exhibit a passion for learning and adapting to new technologies in the fast-evolving data landscape.