Dental Office Staff

Company Description Apex Dentistry is a patient-focused dental practice committed to providing high-quality, compassionate care to individuals and families in Chester, VA and the surrounding community. The team emphasizes clear communication, comfort, and professionalism to create a welcoming experience for every patient. Apex Dentistry values collaboration among clinical and administrative staff to ensure efficient office operations and timely patient services. The practice maintains high standards of safety, confidentiality, and ethical care while supporting ongoing learning and development for team members.
Role Description The Dental Office Staff role is a full-time, on-site position based at Apex Dentistry in Chester, VA. This role includes greeting patients, managing check-in and check-out processes, answering phones, scheduling and confirming appointments, and coordinating patient flow throughout the day. Responsibilities also involve maintaining accurate patient records, handling insurance verification and basic billing tasks, processing payments, and supporting the dental team with administrative needs. The Dental Office Staff member will respond to patient inquiries, provide clear information about services and procedures, and help resolve issues in a professional and courteous manner. This role requires consistent attention to detail, respect for patient privacy, and active collaboration with dentists, hygienists, and other team members to ensure smooth daily operations.
Qualifications

• Strong Communication and Customer Service skills to interact effectively with patients, families, and team members.
• Office Administration and Administrative Assistance experience to manage scheduling, records, and daily front desk operations.
• Basic Accounting skills to handle payments, billing support, and insurance-related tasks accurately.
• Ability to use dental office software, electronic health records, and standard office tools (e.g., email, calendars, spreadsheets).
• High level of professionalism, reliability, and discretion in handling confidential patient information.
• Organizational skills and attention to detail to prioritize tasks and maintain an orderly work environment.
• Previous experience in a dental or medical office is preferred but not required; willingness to learn and adapt is essential.
• High school diploma or equivalent required; additional training or certification in office administration or healthcare support is a plus.