Desktop Support Technician II

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Written by AI from the job title and company, not by Powin, so some details may not match this job. The employer's own page has the real description.

Overview

As a Desktop Support Technician II at Powin, you will play a crucial role in providing technical support and user assistance for desktop systems and software. You will be responsible for troubleshooting and resolving hardware and software issues, ensuring smooth operation of IT infrastructure, and maintaining the highest level of customer satisfaction. Your expertise will contribute to the overall efficiency of our IT operations, supporting the team in various projects and initiatives aimed at improving service delivery and enhancing user experience.

Job Responsibilities

• Provide efficient technical support and troubleshoot hardware and software issues for end-users in a timely manner.
• Install, configure, and maintain desktop computers, printers, and peripherals.
• Assist with onboarding new employees by setting up their workstations and providing necessary training on equipment and software.
• Document and manage support requests using a ticketing system to ensure issues are tracked and resolved appropriately.
• Coordinate with other IT staff and vendors to resolve complex technical issues.
• Conduct regular maintenance and updates on desktop systems, ensuring antivirus and security applications are functioning effectively.
• Implement best practices for IT asset management and inventory tracking.
• Participate in IT projects and provide input into process improvements and system enhancements.

Qualifications

• An Associate's degree in Information Technology, Computer Science or a related field; Bachelor's degree preferred.
• Minimum of 2 years of experience in desktop support or a similar technical support role.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Experience with hardware troubleshooting and repair of desktop systems, laptops, and peripheral devices.
• Familiarity with networking concepts and basic networking troubleshooting.
• Excellent problem-solving and analytical skills, with a strong focus on customer service.
• Effective communication skills, both verbal and written.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP) or similar are a plus.

Technologies & Tools

The Desktop Support Technician II will engage with various technologies and tools crucial for effective operations. This includes standard operating systems such as Windows and macOS, software applications like Microsoft Office Suite, and remote support tools such as TeamViewer or Microsoft Remote Desktop. Knowledge of network tools and utilities for troubleshooting, as well as familiarity with ticketing systems like Jira or ServiceNow, will also be essential for this role.

Ideal Candidates

The ideal candidate for the Desktop Support Technician II position is someone who possesses a proactive approach to problem-solving and shows a genuine commitment to customer support. They should be detail-oriented, able to work effectively in a fast-paced environment, and exhibit strong organizational skills. Excellent communication skills and the ability to work collaboratively with diverse teams will contribute to their success in this role. Additionally, an eagerness to learn and adapt to new technologies will be highly valued within our innovative team at Powin.