Job Description

Desktop Support Technician Kwik Trip's IT Department has an opening for a Desktop Support Technician. Location: La Crosse Support Center | Onsite What you'll be doing… As a Desktop Support Technician, you'll provide hands-on technical support for coworkers at Kwik Trip's Support Center. You'll be responsible for deploying and maintaining hardware and software, resolving second-tier support issues, and ensuring accurate inventory tracking. This role is ideal for someone who enjoys troubleshooting, working directly with end users, and contributing to small IT projects. Key Responsibilities:

Provide desktop support for Support Center coworkers, resolving hardware and software issues Serve as second-tier support for escalated Help Desk tickets Analyze recurring issues and proactively identify permanent solutions Set up and configure new hardware including computers, monitors, printers, tablets, scanners, and mobile devices Fulfill IT service requests such as software installations, user account setups, remote access configuration, and permissions management Maintain accurate asset tracking using Kwik Trip's Asset Management system Organize and manage hardware inventory and storage areas Rotate on-call duties approximately every 8 weeks Assist with small projects and other duties as assigned

You'll Need To Have

Associate degree in Information Technology or a related field 0 to 2 years of experience in technical support or service desk roles Experience with Active Directory, IT service management tools, basic networking, and hardware/software troubleshooting

Even Better If You Have

ITIL certification or other technical certifications (CompTIA A+, Network+, Server+, MCSE, ServiceNow) Familiarity with tools such as ServiceNow, SCCM, Cisco Jabber, Office 365 Admin, Airwatch, AS400, Hyland OnBase Strong knowledge of Windows OS, Microsoft Office, and general networking concepts Ability to create technical documentation and support users of varying technical skill levels

Work Schedule: Monday through Friday, daytime hours. On-call rotation every 8 weeks.

??? people applied to this job

Report Job

Unemployment in Russia was 2.1% in December 2025, by its own labour force survey, as the International Labour Organization publishes it. See it over the years →