Full Time

Director of Field Compliance

Market America, Inc.

Full-time

Technology, Information and Internet, IT Services and IT Consulting, and Software Development

Greensboro, NC

???* / year

Job Description

Position Summary

Manages the activities associated with independent distributor (i.e., “Field”) compliance and the prevention of fraudulent e-commerce activity.

Essential Duties And Responsibilities

Participates in strategic planning to establish goals and objectives for department.
Manages and develops the day-to-day activities of the department to meet goals and objectives.
Directs employee workload and provides training and resolution to ensure optimal productivity.
Evaluates departmental process and procedures and recommends improvements to increase effectiveness.
Monitors adherence to policies for field compliance and prevention of fraudulent activity.
Oversees the analysis of distributor documentation and system order activity.
Assesses the effective interaction of field compliance and fraudulent activity personnel.
Creates and generates detailed, periodic reports to show activity/results in high volume work areas.
Performs functional tasks as needed to support departmental operations and team members.
Reviews the appeals requests for Corrective Action and Appeals Board.
Evaluates the work product to ensure compliance and proper analysis.
Complies with company policies and procedures.
Performs other duties as needed.

Primary Contacts (outside department)

Distributor Services, Data Services, Accounting, Partner Stores, distributors, and financial institutions.

Supervisory Responsibilities

Supervises a team of up to ten.

Education And Experience

Bachelor’s Degree in Business Administration or related field. Law degree preferred.
Five to seven years of experience in auditing, regulatory compliance, internal control, or fraud prevention.
Two to three years of staff supervision.
Or combination of equivalent experience, education, and training.

Skills

English reading, writing, speaking; active listening, critical thinking, analysis, evaluation, troubleshooting, judgment and decision-making, monitoring, negotiation, and leadership
Proficient use of MS Office Products, database programs such as Microsoft Access, Universal Workflow, and DMC.

Working Conditions and Environment

Intermittently lift, carry, pull, and push up to 35 pounds.
Continuously see and have balance.
Frequently hear, talk, sit, grasp, and have repetitive use of arms, wrists, hands, and fingers.
Occasionally stand and walk on even and uneven surfaces.
Intermittently stoop/bend, twist, crouch, kneel, crawl, climb stairs and ladders, operate foot and hand controls, squeeze, and reach above shoulders.
Exposure to electrical equipment and moderate indoor temperatures.
Frequent use of computer.
Long or odd hours, as needed.

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