Job Description

Specific Job Functions

Answer all incoming calls concerning maintenance and repairs needed on-property and at off-site locations.
Input call details into computer system using Maximo.
Assign work and message calls to Engineering employees.
Respond to life safety system and fire alarm panel, locate area of alarm, and dispatch to Engineering staff to take action.
Perform data entry for timekeeping purposes into an Access database.
Record all staff call-in slips for the department.
Maintain dispatch log of activities performed throughout the day.
Maintain an accurate accounting of time and activities in emergency situations.
Perform all duties as deemed necessary for the success of the department.

Qualifications

At least six months’ administrative experience required.
A minimum of six months high-end/high-volume customer service experience required.
Previous experience in a hotel environment preferred.
Basic knowledge of Access, Word, and Maximo preferred.

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